Frequently Asked Questions
WHERE IS MY CONFIRMATION EMAIL?
Firstly, please check that you entered the correct email address to receive email correspondence from us. Secondly, check your spam/junk folders as we can be occasionally filtered into these if we have not been added to your safe senders list. If you still don't have an email from us, please contact us at email@example.com
MY COUNTRY IS NOT ON YOUR DELIVERY INFORMATION PAGE, CAN YOU STILL SHIP TO ME?
If you have any delivery queries please email our friendly team at firstname.lastname@example.org and we will be able to get a quote for you to ship almost anywhere.
WHEN WILL MY ORDER ARRIVE?
You can find estimated delivery times for your order on our delivery information page that can be found here: https://www.teepeg.com/delivery-information/
You can also track your parcel using the tracking information in your dispatch confirmation email.
If your order has not arrived within the estimated times please email the team at email@example.com and we will chase it up for you.
HOW DO I RETURN OR EXCHANGE AN ITEM?
For more information on returns and exchanges please check out our returns policy page which can be found here: https://www.teepeg.com/returns-policy/
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept a wide variety of payment options to ensure we are widely accessible. We accept the following: Visa, Mastercard, JCB, Maestro, American Express, Worldpay, Paypal.
DO YOU HAVE A SIZE GUIDE?
On each of our product pages we have a size guide available (this can be found just under the product title on the right). If you need further measurements one of our team will be happy to help, please email us at firstname.lastname@example.org or give us a call on 01726 815604.
THE SIZE/ITEM I WANT IS NOT IN STOCK. ARE YOU ABLE TO GET IT?
If the size/item you are after is not currently in stock, pop us an email at email@example.com and we will do our best to source it for you.
I AM HAVING TROUBLE LOGGING INTO MY ACCOUNT.
Please email our friendly customer service team at firstname.lastname@example.org and we will be happy to assist you with regaining access to your account.
IF YOU HAVE ANY FURTHER QUESTIONS DO NOT HESITATE TO GET IN CONTACT WITH OUR FRIENDLY TEAM AT TEEPEG