Returns Policy

UNITED KINGDOM

Please note our UK Returns policy at TEEPEG is due to change on the 1st August 2022. UK orders placed on and after this date will no longer qualify for free returns.

For UK customers we still would like to offer a hassle-free returns process. Therefore all returns can easily and quickly completed using our Royal Mail returns portal by clicking the following link: http://www.royalmail.com/track-my-return/create/2989.

Please Note: £2.50 will be deducted from your refund amount should you choose to use this service.

Upon clicking the link all you will need to do is follow the instructions, fill in the form accordingly with your order number, reason for return and your address.

Should you wish to return your order independently, please return the items to the below address;

TEEPEG – Returns Department

18 St Austell Business Park

St Austell

Cornwall

PL24 4FD

We would advise you to use a reputable courier and use a tracked and signed for service. (Please note that costs incurred are non-refundable)

Please Note: The retuning of items are the responsibility of the sender until the parcel has been received by the returns department at TEEPEG, it is advisable to obtain a receipt of postage from Royal Mail, or add a tracked service to the parcel so that you can track the progress of your return.

For further information please see FAQS below.

INTERNATIONAL RETURNS

If you are outside of the UK please send your order back with your preferred courier, you will need to pay for the return of any items, including custom charges, back to us and it would be advisable for you to send this back via a tracked delivery option in case we encounter any problems receiving your returning parcel, please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do, I.E. return for a store credit, an exchange or a full refund. Items must be returned in the original packaging with all the tags still in place. We only accept returned items unworn/undamaged.

To avoid any delay to your refund or Exchange, it is imperative that on the outside of your parcel you label it with ‘Returned Goods’. Your parcel might get held in Customs, If this isn’t done it will delay your return being processed and we will not be liable for any customs charges or import duties.

EXCHANGING

Please send your item back with a note advising what you would like to exchange the returning item for, once this is received then we shall exchange and send the replacement item out to you subject to stock availability. If the requested item is unavailable, a refund will be processed for the returned item(s).

(For UK exchanges, postage is covered for the first exchange, any subsequent exchanges will incur a charge of £4.99. International exchanges, delivery charges are applied according to the destination. We will contact you to request payment)

Telephone: 01726 815604.

Opening Hours: 5 Days a week, 9am – 5pm GMT.

Email: info@teepeg.com

HOW DO I RETURN AN ITEM?

For UK customers you can send an order back to us for either a store credit, exchange or refund using the pre-paid Royal Mail returns link at the top of the page, which will take you to the returns portal, Follow the simple step by step guide and this will enable you to create the return.

For returns outside of the UK you can use any desired method such as the Royal Mail, UPS, Parcel Force etc.

Any items sent to our returns department MUST be undamaged/unworn and in the original packaging with all the tags still attached. If an item is not returned in the same condition as it was received, i.e., damaged/worn, without the original packaging or tags etc. then a store credit, refund or an exchange may be refused.

WILL I BE REFUNDED FOR THE FULL VALUE OF THE RETURNED ITEM?

Provided items are returned to the specification of how to return an item, i.e. unworn/undamaged, then a full refund will be credited to the account used for purchase.

HOW LONG DO I HAVE TO RETURN AN ITEM?

You have 30 days after the delivery of your purchase to return the item(s) for either a store credit, exchange or full refund.

WHAT HAPPENS IF I WANT TO EXCHANGE THE RETURNED ITEM FOR A PRODUCT MORE/LESS EXPENSIVE?

If you are exchanging an item for a more expensive item we can send you a secure link via world pay or a paypal invoice to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.

WILL I BE REFUNDED FOR THE POSTAGE?

If you have opted for optional extras for postage, such as next day delivery or Saturday delivery this is non refundable as we offer a free delivery service for orders over £44.95. If your order is under £44.95 we charge £4.99 for postage automatically and this is refundable as it's the only price we offer on orders under this value. International postage is refundable to the amount paid, however if the parcel is rejected or not collected by the receiver the customer will be liable for the postage costs.