For UK Returns please click on the following link, http://www.royalmail.com/track-my-return/create/2989 Here you will be able to follow the instructions, please fill in the form accordingly with your order number, reason for return and your address.
Please note: returning items are the responsibility of the sender until the parcel has been received by the returns department at Teepeg, it is advisable to obtain a receipt of postage from Royal Mail, or add a tracked service to the parcel so that you can track the progress of your return.
For further information please see FAQS below.
If you are outside of the UK please send your order back with your preferred courier, you will need to pay for the return of any items, including custom charges, back to us and it would be advisable for you to send this back via a tracked delivery option in case we encounter and problems receiving your returning parcel, please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do, I.E. return for a store credit, and exchange or a full refund. Items must be returned in the original packaging with all the tags still in place. We only accept returned items unworn/undamaged.
To avoid any delay to your refund or Exchange, it is imperative that on the outside of your parcel you label it with ‘Returned Goods’. Your parcel might get held in Customs, If this isn’t done it will delay your return being processed and we will not be liable for any customs charges or import duties.
Teepeg Returns Department, 18 St Austell Business Park, St. Austell, Cornwall, Pl25 4FD, United Kingdom.
Please send your item back with a note advising what you would like to exchange the returning item for, once this is received then we shall exchange and send the replacement item out to you accordingly.
(For UK exchanges, postage is covered for the first exchange, there after a charge of £4.99 will be applied. International exchanges, delivery charges are applied according to the destination. We will contact you to request payment)
Telephone: 01726 815604
Opening Hours: Monday - Friday, 9am – 5pm GMT. Excluding Bank Holidays.
How do I return an item?
For UK customers you can send an order back to us for either a store credit, exchange or refund using the pre-paid Royal Mail returns link at the top of the page, which will take you to the returns portal, where a simple step by step guide will enable you to create the return. For returns outside of the UK you can use any desired method such as the Royal Mail, UPS, Parcel Force etc. Please send the item back to our returns department undamaged/unworn and in the original packaging with all the tags still attached, if an item is not returned in the same condition as it was received, i.e. damaged/worn, without the original packaging or tags etc. Then a store credit, refund or an exchange may be refused.
Do I have to pay to return an item?
For the UK we provide a free returns service for your initial purchase, on exchanged items you will be responsible for any further return charges. If you would like to use the returns portal for exchanged items for ease of use, we can deduct £4.99 from your refund. For all orders outside the UK you will need to pay for the return of an item.
Will I be refunded for the full value of the returned item?
Provided items are returned to the specification of how to return an item, i.e. unworn/undamaged, then a full refund will be credited to the account used for purchase.
How long do I have to return an item?
You have 30 days after the delivery of your purchase to return the item(s) for either a store credit, exchange or full refund.
What happens if I want to exchange the returned item for a product more/less expensive?
If you are exchanging an item for a more expensive item we can send you a secure link via world pay or a paypal invoice to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.
Will I be Refunded for the postage?
If you have opted for optional extras for postage, such as next day delivery or Saturday delivery this is non refundable as we offer a free delivery service for orders over £44.95. If your order is under £44.95 we charge £4.99 for postage automatically and this is refundable due to it is the only price we offer on orders under this value. International postage is refundable to the amount paid.